It’s more than beating on price…

We could’nt agree more when people say “Never judge a book by its cover”, and we couldn’t agree more. That’s why you won’t find us advertising on TV. Instead, we focus on what truly matters: understanding our customer needs and creating holidays that feel personally tailored from the very start.

With more than two decades of experience in the travel industry, our greatest asset is the knowledge, insight, and relationships we’ve built along the way.

We enjoy taking the time toit is that makes a holiday special to you…
— so we can recommend the perfect package and, more often than not, exceed your expectations.

Our reputation speaks for itself. A significant proportion of our bookings come from loyal returning customers and word-of-mouth recommendations from those who’ve experienced our service firsthand.

From price, location, and star rating to board options and onsite amenities, we’ll guide you through every consideration to ensure your holiday is exactly right for you

Your Experience Matters

With so many cruise options out there, planning the perfect journey can feel overwhelming. That’s where Ottery Travel comes in.

Booking a cruise isn’t just about choosing a ship that looks nice—it’s about understanding every detail that goes into creating a truly memorable experience. From value to destination, from service to atmosphere, we’re here to ensure your cruise exceeds expectations in every way.

Let us help you find the journey that’s right for you.

Call us today on 01404 811 849 to start planning your perfect getaway.
or simply drop our office an email today…

The travel hunt excites us…

Here’s something most people don’t realise:
As experienced travel agents, we don’t get paid for all the hours of research, emails, phone calls, and planning we put into crafting the perfect trip for you.

Like lawyers, accountants, and business consulants, we don’t have any hourly set wage for processing applications. It’s our referrals that keep us busy.

We are 100% independent, and our mission is to inspire you with creative, unbiased ideas tailored just for you. For us, It’s a serious challenge in getting you the best itineraries in today’s travel market.
Hence why we say ”The hunt excites us”.

We only get paid once your trip is complete—and only if we’ve booked it for you.

So when we invest time comparing cruises, resorts, breaking down dates and pricing, explaining travel details, and adding on those little extras… only for someone to take all that hard work and book it themselves?

That means we’ve worked for free.

If you’re working with a travel specialist, the kindest way you can support us is simple:

Communicate openly about your needs and let us know when your plans change. The more we know, the better we can serve you!

When you’re looking for the best price, the ultimate experience, the luxurious resort… or even if you’re after the cheapest option we’ve got your back.

But if you’re just price shopping or comparing rates, we’ll kindly step aside. We won’t be competing for your business.

We offer real value and personalised service. If it’s only about the price, then our online portal might be a better fit. The thing is, we can often match online deals you find—but we provide something they can’t offer: a personalised, pre and post-travel service.

We’ll provide you your boarding passes, special notes for the team caring for you on location, and add special touches for anniversaries, birthdays, or just because. Our absolute favorite clients are the ones who say, “I know I could book it myself, but I’d love to support you.” That’s the kind of loyalty we treasure.

Please don’t ghost us when your plans change. We work hard to get you the best deal and when you don’t respond, it’s not just frustrating, it hurts because, it’s a personal service. We pride ourselves in securing the perfect travel package for you.

If we provide you with detailed quotes and never hear back, we’ll stop responding to your requests. It’s not out of frustration but to respect the time and energy we give to every client.

Small businesses feel every ounce of your support. Your loyalty really does matter.

To the families, individuals, group planners, and companies who have trusted us over the past 30 years, we say… thank you. You are the reason we show up every day with our whole hearts, dedicated to making your travel experience unforgettable.

We are here because of you. Because of your trust, your loyalty, and the relationships we’ve built together. In a world where businesses come and go, we’ve stayed because we truly care about exceeding what you’re paying against your experiences.

Our loyalty to you isn’t just in words, but it’s in the service we’ve consistently provided for over three decades.

Your support has made us who we are, and it’s why we’re still growing.

Let’s keep making memories together.